Refund and Returns Policy -

At Gideon Boxing Gloves, your satisfaction is our priority. We want you to be completely happy with your purchase. If for any reason you are not, we are here to help. This policy outlines the process and conditions for returning items and receiving refunds.

1. Return Eligibility & Timeframe

To be eligible for a return, items must meet the following conditions:

Return Window: You have 30 days from the date you receive your order to initiate a return .
Condition: Products must be unused, unwashed, and in resalable condition .
Packaging: Items must be returned in their original packaging with all tags intact .
Proof of Purchase: A receipt or order number is required to process your return .

2. Non-Returnable Items

The following items cannot be returned or refunded:

Custom-Made or Personalized Products: Items manufactured to your specific specifications (e.g., custom colors, logos, or sizes) .
Final Sale Items: Products marked as “Final Sale” or “Clearance” at the time of purchase .
Damaged from Misuse: Items damaged due to improper use, poor storage, or wear and tear .

3. How to Initiate a Return

To start your return, please follow these steps:

Contact Us: Send an email to [Insert Email Address] with your order number and a brief description of the reason for your return .
Receive Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions if your return is approved .
Pack Your Item: Securely pack the item in its original packaging, including all tags and your proof of purchase.
Ship the Item: Send the package to the address we provide. We recommend using a trackable shipping service, as we are not responsible for lost returns .

4. Refunds

Once we receive and inspect your returned item, we will process your refund. Here is what to expect:

Inspection: We will review the item to ensure it meets our return eligibility criteria .
Processing Time: Refunds are typically processed within 5–7 business days after we receive your return .
Refund Method: Refunds will be issued to your original payment method (e.g., credit card, bank transfer) .
Deductions: Please note that shipping costs are non-refundable . If you received free shipping, the actual shipping cost may be deducted from your refund. We also reserve the right to charge a restocking fee for certain returns .

5. Exchanges

If you received a damaged, defective, or incorrect item, we will happily exchange it for a new one at no additional cost .

Timeframe: Please contact us within 30 days of receiving your product to begin the exchange process .
Process: Follow the same steps as a return (contact us first). We will arrange for a replacement to be shipped to you once we verify the issue.

6. Return Shipping Costs

Customer Responsibility: You are responsible for paying the shipping costs to return your item to us, unless the return is due to our error (e.g., defective or wrong item) .
Cost Deduction: If we issue a refund, the cost of return shipping will be deducted from your refund total .
Prepaid Labels: In some cases, we may provide a prepaid return shipping label and deduct the cost from your refund .

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately. We take quality control seriously and will work to resolve the issue promptly. Please provide photos or a video of the defect to help us process your claim quickly .

8. Questions?

If you have any questions about our Refund and Return Policy, please contact us:

📧 Email: boxing@gideonsports.com
📞 Phone: +92345 6908196
💬 WhatsApp: +92345 6908196

Refund and Returns Policy